Compliments, Concerns and Complaints Policy
Nāu te rourou, nāku te rourou, ka ora ai te iwi
With your food basket and my food basket, the people will thrive
Greymouth High School works with our whole community to ensure that we are a school that is caring, inclusive and determined to see each student succeed in their own way. We believe that home and school need to work in partnership to provide the best teaching and learning programmes possible so we also highly value our school communities ideas and suggestions. We welcome whānau coming into our school and getting to know our school environment and our staff.
We appreciate any compliments you believe we deserve.
We are always striving to provide the very best schooling experience for our rangatahi and when we get things right, we are always thrilled to receive positive feedback so we welcome you to share any directly with a particular teacher, the principal or the Board if you wish to. Any compliments you give will be passed on to the person or group you mention. Compliments also contribute to the school reviews we conduct and to feedback we give to our staff.
Concerns and Complaints
It goes without saying that sometimes, despite our best efforts, we don’t always get things right.
Our policy and our procedures enable us to:
- ensure whanaungatanga – supporting each other to grow and learn
- treat all people fairly and transparently
- uphold our school ARCH values and the mana and the dignity of our staff, students, whānau and local community in a safe, respectful and culturally appropriate way
- maintain a safe environment for our rangatahi and staff
- resolve matters of concern early, if possible
- respond to feedback and concerns constructively
- deal with complaints fairly, effectively, and in a timely manner
- take into account individual circumstances
- maintain confidentiality
- preserve and enhance school and community relationships
- restore what has been fractured to create utu (reparation) between yourselves and our school
- monitor and record complaints and concerns about student safety and well-being.
At Greymouth High School we encourage open communication and would prefer that you come to us to talk through any issues as promptly as possible. Most concerns can be resolved informally through discussions face to face with the people concerned. You are always more than welcome to bring someone else with you; we understand that this is not always appropriate and you are more than welcome to approach the principal. Complaints about events that occurred more than three months earlier, do not involve you or your children, or which have been made anonymously, will not usually be formally investigated.
Our policy has clear guidelines for raising and resolving concerns and complaints.
In the first instance please;
- Call/email the office directly and ask to make an appointment with the person who you would like to talk to in person
- Call our Kaitakawaenga (School-Home Partnership Promoter) Kiri Russell and ask her to make an appointment for you; she could attend as well. We want to work with you as partners to ensure that all of our rangatahi strive for success – Whāia te iti kahurangi